Best Practice
Managing customer feedback effectively is key to continually improving organisational performance. It is not only the tools that you use to assist the process, but also the way in which the tools are used that creates success. Tagish supply the tools and the knowledge of how to best use them.
In addition to supplying comprehensive systems to assist in complaint handling, Tagish can provide advice and guidance on developing your complaint and customer feedback schemes:
- Review and develop processes and policies
- Advise on complaint management structures suitable to the needs of your organisation and your customers
- Brief board members, senior management and frontline employees on the benefits of effective complaint management
- Develop and deliver complaint handling training
Services are provided in partnership with Complaints|r|great Limited, a specialist complaint management consultancy.
