Customer Portal
Make it easy for your customers to log complaints/feedback via your website and reduce the pressure on your frontline staff.
See also: Frontline Staff | Complaints Managers | Partners, Suppliers and Contractors | Performance Analysts | Service Managers
Tagish Customer Portal allows your customers to easily record complaints and feedback and track the progress of the case directly through your website.
The Customer Portal has been designed to provide a simple step-by-step process for customers who wish to log or track complaints & feedback quickly via your website without having to pick up the phone or visit in person.
This will free up internal resource and increase employee productivity by reducing the workload of your complaints & feedback handling staff.
Key Features:
- Supports self-service complaints & feedback capture & status checking via the internet
- Browser based application, easily maintained.
- Can be integrated securely with Internet or Secure Internet sites.
- Look & feel easily configured to meet required organisational standards/branding.
- Streamlined process & policy driven application.
- Facilitates full integration to existing site & corporate databases where required ie. Customer Address Database
- Integrated status & event management.
- Cases automatically routed to relevant department/individual for handling.
Key Benefits:
- Minimise need for information re-keying
- Intuitive and process driven interface
- Easy alignment to changing requirements
- Removal of barriers to complaint & feedback capture & status review:
- 24 x 7 access to service
- Process drives information requirements
- Excellent value for money
- Easy to deploy, easy to change
