Frontline Staff
Tagish Frontline Portal allows your customer interacting employees to easily record complaints and feedback at first point of contact, track the progress and update the case on the customer's behalf, directly through your corporate intranet.
See also: Customers | Complaints Managers | Partners, Suppliers and Contractors | Performance Analysts | Service Managers
The Frontline Portal has been designed to provide simple step-by-step screens to guide customer interacting employees through the process of logging, tracking, resolving or escalating complaints & feedback. The Frontline Portal will free up internal resource and increase employee productivity by reducing the workload of your dedicated complaints & feedback handling staff as they are freed up to focus on the more complex cases.
Key Features:
- Supports complaint & feedback capture & status checking at any point of contact.
- Application designed for specific role and situation.
- Browser based application, easily distributed and maintained.
- Look & feel easily configured to meet required organisational standards.
- Streamlined process & policy driven application.
- Security & auditing integrated throughout application.
- Facilitates full integration to existing systems & corporate databases.
- Integrated status & event management.
- Cases automatically routed to relevant departments/individuals for handling.
Key Benefits:
- No need for information re-keying or multi-application navigation.
- Situation & role based focus - appropriate pre-selections, minimum information requested etc.
- Minimal training requirements - intuitive and process driven interface.
- Removal of barriers to complaint & feedback capture & status review:
- Any location, any employee, any time.
- Process drives specific information requirements.
- Excellent value for money
- Easy to deploy, easy to change.
