Partners, Contractors and Suppliers
The Tagish Partner Portal is a highly configurable web based application that enables an organisation's partner(s) to log, escalate and/or resolve customer complaints and feedback at first point of contact. The Partner Portal provides a subset of Tagish's Coordinator functionality targeted towards a partner's needs and requirements, and allows the partner to perform the range of activities necessary for complaints and feedback management. It is expected to be deployed over a company's corporate extranet.
See also: Customers | Frontline Staff | Complaints Managers | Performance Analysts | Service Managers
Key Features:
- Partner system provides uniformity and quality of data as information is logged through a pre-defined, consistent process
- Provides a seamless handover between organisation's complaint management team and Partner
- Excellent integration capability with existing interfaces to reduce re-keying
- Web-based solution to allow easy deployment and a familiar interface for users
- Application is highly process driven resulting in minimal training required for users
- Extensive reporting and business intelligence to allow for complete performance and root cause analysis
- Fully integrated portals for partners/suppliers to enter details and keep up to date with case progress
