Performance Analyst
The Business Intelligence Portal enables management to make critical decisions based on the complex complaints and feedback data from their customers.
See also: Customers | Frontline Staff | Complaints Managers | Partners, Suppliers and Contractors | Service Managers
Management dashboards and analytical reports can be assembled easily allowing for efficient tracking and analysing of business metrics and goals. This management information can highlight the current effectiveness of the allocation of company resources, saving valuable time and money resulting in improved business performance.
The Business Intelligence Portal has a wide range of predefined reports closely aligned to many organisations requirements and so are immediately useful. These reports can be extended to suit individual requirements or supplemented with new reports and then distributed around the organisation.
Key Features:
- A software framework which provides accurate, refined information delivered to the right person, in the right format, at the right time
- Provides a 360 degree view of the complaints and feedback business processes
- Web components can be integrated with your existing intranet & extranet
- Offers 100% data integration with other systems
- Designed to be quickly understandable - with a minimum (or even zero) training requirement
- A wide variety of output formats can be configured for each audience - on an automated basis
- Dashboards provide a high-level, holistic view of corporate performance - as it happens
- Integrate complaints and feedback data with other corporate data sources and reports
