Service Managers and Directors
The Service Manager Portal also provides sophisticated and flexible reporting, charting and searching capabilities that will enable managers to quickly and easily run standard reports or create ad-hoc reports as required.
See also: Customers | Frontline Staff | Complaints Managers | Partners, Suppliers and Contractors | Performance Analysts
Standard report templates or definitions can be created to meet specific reporting requirements. They can be generated on demand and in real-time or scheduled to run and automatically emailed out to key stakeholders within the organisation. All reports can be saved and retrieved at a later date for audit purposes.
Key Features:
- Allows more accurate classification of feedback leading to improved management reporting
- Provides document management facilities such as document scanning and file attachment eliminating the complexity of a paper filling system and reducing time and effort for electronic storage of feedback documents
- Reduces time required to send emails to internal or external parties via email templates
- Ensures automatic tracking of emails against the feedback record
- Allows team leaders/managers to "batch" allocate feedback records and tasks to individual team members
- Enables electronic methodology for quality checking of feedback procedures
- Builds an audit trail of activity
- Allows for capture of root cause analysis information within the case history
- Management reporting delivered at the touch of a button
