Utilities
With ever increasing media and press attention focused on the Utilities sector, more pressure is being put on utility companies to improve their customer service and explore how they can better retain existing customers.
The reality is that there is no real reason why utility companies cannot improve their treatment of customers and conform to the regulations being enforced upon them. By taking a proactive approach to customer complaints and feedback management, utility companies can better understand customer sentiment and accurately identify the real source and cause of dissatisfaction.
Tagish's complaints and feedback management solution can help utility companies provide:
- An automated complaints and feedback procedure
- An enterprise wide, best practice solution that is quick and easy to deploy
- Work-flow based feedback capture which is available for customers via your website, all customer interacting employees and any third party suppliers/contractors
- Easy hand-off of complaints or feedback from one stage to another
- Automatic tracking of all documents and activities relevant to the complaint/feedback, showing a complete audit trail
- Integration with other key systems (such as Billing or Contract systems) to eliminate re-keying of data
- Quick and accurate management information to facilitate organisational learning and business improvements
Tagish's success over the last 14 years has been built on a deep understanding and knowledge of the complaints management process, and principally its place within the regulatory frameworks of financial services, government, healthcare and utility sectors.
