Tagish Solutions for Financial Services Organisations
In the past, information technology was the barrier to implementing a sophisticated complaints and feedback management solution. Fit for purpose, off-the-shelf products were not readily available or too narrow in scope, and internally built offerings did not offer the domain expertise on an ongoing basis. The following are a few requirements/practicalities to consider when looking to implement a strategic complaints and feedback solution:
- Management, storage and mining of voluminous data
- Adherence to process through automated workflow
- Alerts, notifications and reminders to meet and exceed service levels
- Business Intelligence capability to drive organisational change
- Ability to scale to support business growth and regulatory change
- Ease of use to promote adoption
- Flexibility to adapt to different business users' needs
- Achieve gold standard in feedback management with automated allocation of tasks
- Promote ownership and accountability to ensure resolution on each and every case
- Drive quality and meet ISO standards with full audit capability
- Gain a holistic view of business performance through a single solution for all business functions
- Deliver consistent customer experience irrespective of touch point
- Single repository for all feedback related documents via electronic case file capability
Tagish provides an efficient and cost effective off-the-shelf solution for Financial Service organisations to comply with industry regulation. Featuring a dedicated FSA Compliance Module, the Tagish system ensures a consistent approach to complaint and feedback management capable of adapting to the changing needs of a regulated environment.
