Tagish Solutions for Health Care

Converting Patient complaints and feedback into valuable intelligence is key if hospitals and healthcare providers want to reduce risk, increase efficiencies and improve the patient care experience. All complaints should be viewed as an opportunity for quality improvement.

To manage complaints and feedback effectively, hospitals and healthcare providers must focus on identifying and responding to early warning signs, which means having an appropriate capture, management and reporting solution in place.

The Tagish case management system is an affordable solution for hospitals and other health care providers that allows patients and staff to track complaints and any feedback through its lifecycle from recording and initiation to investigation, reporting, and closure. The system offers a host of benefits for users and management, including an extensive report library designed to meet Health Authorities requirements.

The Tagish solution can:

• Reduce risk associated with patient complaints
• Reduce cost of legal actions
• Improve staff productivity
• Improve patient satisfaction
• Automate workflow creating huge efficiencies
• Complete audit trail of actions taken
• Provide extensive reporting capabilities facilitating quality improvements

Tagish has spent the last 14 years working with different organisations across the public and private sectors and can help your organisation manage:

• Clinical and non-clinical adverse incidents
• Patient complaints and feedback
• Medication errors
• Staff related incidents
• Health and safety
• FOI requests
• Routine access requests