Tagish Solutions for Manufacturing Organisations

In order that manufacturers continue to provide the products their customers want, they must continuously improve their understanding of their customers' needs. This is becoming increasingly difficult as manufacturers today rarely have a direct relationship with the consumers of their products.

Manufacturers that make it easy for consumers to provide feedback and where necessary complain, have the ability to identify learning opportunities and can continuously review and improve the products they offer today and in the future, which is key to a manufacturer's long term profitability.

Tagish's complaints and feedback management solution can help manufacturing organisations:

• Efficiently manage consumer Complaints & Feedback received directly
• Track Retailer/Re-seller complaints and associated costs to identify root cause problems which can be used to better negotiate contract terms
• Quickly identify repeat/fraudulent complaints and claims which can be escalated to the Inter Company Complaints Association (if member)
• Adopt a best-practice approach and improve Customer Service
• Identify trends from root-cause analysis to feed into quality control processes and research & development projects.
• Reduce churn, grow sales and protect brand value