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Enabling outstanding
relationships through
inspired systems solutions

Tagish Solutions for Public Sector Organisations

Over the last few years, many public sector organisations have made key decisions about their investment in IT. These decisions have largely been geared to providing better services for their residents/citizens and looking at 'smarter' working to empower their workforce, principally providing them the right tools to more efficiently do their job. Today many public sector organisations continue to empower their residents/citizens by giving them greater access to information and greater opportunity to comment on service levels and quality.

To further improve customer experience, lpublic sector organisations need to continuously develop and deliver services that reflect their residents/ citizens needs. One effective way to do this is by making sure all complaints and feedback received into the council are quickly and easily recorded, managed and dealt with in the earliest, most efficient and technically proficient way and that learning opportunities identified are addressed to ensure improvements are made to processes and/or services.

Over the last 14 years, Tagish has been dedicated to the local government market and has implemented complaints and feedback solutions across many public sector organisations, improving efficiency and productivity by:

  • Reducing manual tasks associated with complaints management
  • Reducing duplication of effort between directorates/service areas
  • Sharing complaint information with all relevant parties
  • Integrating the complaints and feedback system with other key systems such as CRM, Local Land & Property Gazateer (LLPG & NLPG), Document Management systems and GIS systems
  • Automating the complaints management process leading to valuable time and cost savings
  • Providing the right tools for the right staff, generating greater productivity from all available resources

Tagish can deliver a fully integrated corporate and statutory complaints and feedback system built around the desired efficiency gains for your organisation, drilling down to directorate, service area and employee level if needed.