UsefulFeedback! Services

Tagish are committed to ensuring that users of the iCasework system continue to develop the value delivered to the organisation through the following services:

Training

Tagish offer a blended approach to training with options being tailored to specific customer needs. The training can be delivered as on-site courses for end users, train the trainer courses or using on-line learning on a one to one basis. This is particularly effective and efficient for individual one on one refresher training. All training courses and materials can be customised to match business processes.

Systems Integration

Key benefits of the iCasework solution can be gained when they are integrated with existing business systems. This improves data accuracy, reduces duplication of data and work and provides an excellent platform for information sharing. Tagish can assist in developing integration with a variety of systems using a variety of tools and techniques. Pre-defined integration components exist for many common systems.

Health Checks and Review

Are you getting the most from the system? Is the system running in an optimal way both technically and in support of your business processes? Tagish's review and health check services can look at all aspects and identify opportunities for enhancing efficiency savings and improving service delivery. Changes driven by market conditions, regulatory reform and technological advancement can all be covered in the review.

Systems Hosting

Customers do not always wish to host the systems themselves, whether this is due to internal resource constraints or just that it allows a faster time to market, Tagish can offer full hosting solutions with 24x7 support, ISO27001 standard security and full disaster recovery solutions. Tagish's hosting service is used by many Government Organisations, Police Forces and Commercial Organisations.

Systems Management

Customers may wish to have the system installed within their technical infrastructure, however may not have the IT staff to support the technology. Tagish can offer a fully managed service based on a local installation of the software on a standard server or as an appliance by Tagish who will undertake day to day Management as well as scheduled upgrades and maintenance activities. Regular reports are provided as defined by a n SLA.