Delivering the iCasework Solutions

Tagish Deliver a structured implementation approach to ensure that the maximum business benefit is gained from the investment in the solution. No two enterprises are the same and as such the approach allows for flexibility and is tailored to meet specific business needs.

Understand the Business

Tagish aim to gain a deep understanding of the business processes that the system supports and work with the customer to ensure that maximum value is achieved from the system. Tagish can be involved in business process reviews, process mapping exercises or other process based initiatives adding value with their expert knowledge of the iCasework system.

Managing the Project

A specific project manager is assigned from Tagish to oversee the project and act as the main contact throughout. It is this individuals responsibility to ensure delivery time, budget and quality criteria, however their key role is to ensure excellent communication between project stakeholders.

Design and Plan the Solution

Using an approach that focuses on getting business representatives involved as early in the process as possible, Tagish use a workshop based approach to design and plan the solution. The transfer of skills to business users is encouraged during this process.

Customise to Fit Business Needs

Every organisation is different and has different needs, we therefore offer tailored service offerings. The system is initially provided with a pre-configured template for use within a specific industry, however it can then be configured to specific requirements. Tagish's Rapid implementation approach customises key areas of the solution to achieve shortest delivery times.

Installation

A variety of deployment options exist and Tagish can assist in integrating the system into your specific environment including integrated authentication and e-mail integration for alerts and correspondence.

Continuous Improvement

Tagish's approach focuses on developing an on-going partnership with their customers to ensure that on a continued basis, the maximum value is gained from the software solution.

Customer Service and Support

The ongoing relationship with the customer is maintained through active account management. Full support and maintenance services are provided to ensure that the software continues to meet business needs.