Features and Benefits
Incident Logging
iCasework TAB allows street services agents, community wardens, housing offices and other involved agencies to:
- Log details of incidents and record incident logs
- Use intelligent, online forms to record information
- Use laptops, desktops or handheld PCs to interface with the application
- Give complainants online access to update incident logs
- Automatically allocate incidents to case workers
Sophisticated Case Management
iCasework TAB allows caseworkers to:
- Access a complete online case file
- Categorise incidents
- Generate letters, emails or SMS at relevant points in the procedure
- Generate tasks at relevant points in the procedure
- Complete and record details of tasks within a standard target time
- Record case outcomes
- Record notes of incoming and outgoing phone calls
- Record details of interviews with complainant and alleged perpetrator(s)
- Respond to correspondence
- Work from home
Implement a true multi-agency approach
iCasework TAB allows you to:
- Share case files and collaborate with other agencies
- Complete and record details of Review and Action meetings within standard target times
- Request technical inspections where necessary
- Refer a case for mediation
- Refer a case for noise monitoring
- Refer a case for consideration at a meeting that may make recommendations
- Refer a case for review and comment by local police
- Generate an Acceptable Behaviour Contract or Parental Responsibility Contract
- Process an application for an Anti-Social Behaviour Order
- Process an application for legal action such as possession proceedings or injunctions
- Monitor enforcement and breaches of court orders
Using intelligence to understand trends and improve performance
iCasework TAB allows you to:
- Analyse trends of any data held on your case files
- Analyse and assess performance in managing cases
- Generate statistics and graphs for publication on intranet and internet
- Drill-down from reports into case files
Web access for complainants
iCasework TAB allows complainants to:
- Log details of incidents
- Update incident logs
- Track case progress
- Contact case officers
Out-of-the-box integration
iCasework TAB
- Provides a standalone customer database or integrates with your existing CRM
- Provides a toolkit for integration with other systems such as a property database, document imaging system or geographical information system (GIS).